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SHIPPING

We ship to most countries in the world.

Shipping costs are calculated according to destination and weight.

Larger items incur higher shipping costs due to the volume of the shipping box.

PORTUGAL
Free over €180.00
Tracked Mail (2 - 3 days)

 

EUROPE
Free over €200.00

Tracked Mail (4 - 7 days)

REST OF THE WORLD
Free over €400
Tracked Mail (8 - 10 days)

For express shipping please email us here info@kapaoproject.com

TRANSIT TIMES

Your order will be processed & shipped 1- 3 business days after payment. 

No shipping on weekends.

We will send you a tracking number once your package has been sent out.
 Once item is shipped, we will not be responsible for items lost or damaged during transit.

 

 

CUSTOMS & DUTIES

Please note that some orders may experience customs delays.

Unfortunately, we have no control over these delays or charges.

Any applicable customs duties & taxes are assessed upon delivery, to be shouldered

by recipient. We suggest to check your local office to avoid unexpected charges.

 

*If you need any help, please email us here info@kapaoproject.com

 

RETURNS & EXCHANGES

We are glad to accept exchanges for items that are damaged or are
not as described*. If you are not completely satisfied with your purchase,
we may issue a store credit or exchange within 10 days of delivery,
upon approval of return. All sales on SALE items are final. 
After 10 days all sales are final.

 

Items must be returned in unused & original condition, with tags,
packaging and receipt included. You may ship using any method of your choice,
at your expense. We are not responsible for any taxes incurred or lost/stolen returns.

 

Please send us an email at info@kapaoproject.com, after which we 
will send a return confirmation. Kindly allow up to 7 days for your
return/refund to be processed. We reserve the right to refuse
any returned item that does not meet our return policies. 

 

*Please note that due to the handcrafted nature of our products,

slight variations in color and dimensions are commonplace and natural.

 

 

PRIVACY POLICY

Any information you provide is confidential and will only be used
for order processing, marketing and the like. We will not disclose
details to any third-parties without your consent.